Key challenges

• Agencies must embrace digital transformation to execute on increasingly complex mission objectives, while controlling costs to stay within budget.
• At its core, digital transformation is driving agencies to reframe their relationships with citizens, employees, and other agencies through leveraging new technologies to engage in ways that were not possible before.
• New technologies – such as SaaS, mobile, and the internet of things (IoT) – demand a new level of connectivity that cannot be achieved with yesterday’s integration approaches.

Recommendations

• Adopt an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks, exposed by APIs.
• Structure these building blocks across distinct data, process and experience layers, to achieve both greater organizational agility and greater control.
• Drive technology change holistically across people, processes, and systems in an incremental fashion.